Spring is here and with it, the perfect time for a little operational spring cleaning.
In March, the Alberta Association of Career Colleges continues its Policy to Practice webinar series with its third session on Retention Operations for Enrolment Teams.
Following the strong launch of Class List 101 and Tuition, Funding, and Payment Operations, this third session shifts attention to one of the most misunderstood areas in private post-secondary operations: retention is not just an instructor issue; it is an enrolment issue. If your college has been meaning to tighten up its retention workflows, clear out the gaps in your early-alert processes, and build something cleaner and more consistent, this is the session to start with.
Attrition rarely happens without warning. The signals appear early: in attendance patterns, engagement dips, funding gaps, and life barriers that surface long before a student formally withdraws. Enrolment teams are often the first to see them and the best-positioned to act.
This session is designed to help member colleges build retention-minded enrolment operations that are student-centred, compliant, and operationally grounded. This series is offered free of charge and exclusively to AACC member colleges.
Key Focus Areas
- Identifying the leading indicators of withdrawal before they become formal withdrawals
- Building early-alert escalation workflows with defined roles, timelines, and documentation standards
- Designing re-engagement outreach that supports students without crossing into intrusive territory
- Connecting retention operations to Alberta’s regulatory environment, including the PVTAA, PVTR, and Alberta Student Aid requirements
Learning Outcomes
Participants will be able to:
- Identify leading indicators of withdrawal across attendance, engagement, financial, and life-barrier categories
- Build an early-alert escalation workflow with clear roles and timelines across enrolment, student services, finance, and compliance
- Draft re-engagement scripts and outreach sequences that feel supportive, not intrusive, and remain consistent with Alberta privacy requirements under PIPA
Who Should Attend
This session is intended for college leaders, admissions and enrolment professionals, student services staff, compliance personnel, and anyone responsible for supporting student persistence from first contact to completion.
Format
This session is delivered in a live conversational format between the Chair and the Executive Director – candid, practical, and designed to reflect how Alberta colleges actually operate. Expect a frank discussion about what works, what doesn’t, and what teams can implement immediately.
Session Leadership
The Policy to Practice series is led by Dmetri Berko, Executive Director of AACC.
Dmetri brings a practical, sector-informed perspective, supporting member colleges in turning regulatory requirements into clear, workable processes. His approach emphasizes consistency, risk reduction, and operational alignment across institutions.
Session Details
Policy to Practice: Retention Operations for Enrolment Teams.
Date: Thursday, March 26, 2026
Time: 3:30 – 4:30 PM MT
Format: Virtual (Google Meet)
Audience: AACC Member Colleges (exclusive)
Cost: Free for members
Registration
Registration is required. This session is available exclusively to AACC member colleges and is offered at no cost as part of AACC’s ongoing commitment to sector support and shared standards.
